Are you flexible? I don’t mean can you do a split, although I’m impressed if you can. Nor do I mean can you touch your head to the floor without bending your knees. That’s great in Yoga class, and I concede, it probably means you’re holding less stress, which is good for both your body [...]
Filed under: retail, business, small business, entrepreneurs, independent retailers | Tagged: retail, department stores, distribution, fulfillment, online sales, omnichannel retailing | Leave a Comment »
Does going green get a business out of the red and into the black? Will it bring you more shoppers? Clearly, it depends on the customer base, but more people are becoming conscious of the need to make better use of resources by conserving energy. So what’s the best way for you as a retailer [...]
Filed under: business, entrepreneurs, independent retailers, retail, small business | Tagged: customer engagement, energy and environment, marketing, promotions, retail | Leave a Comment »
Please say a fond farewell to retail. Because retail as we’ve known it, is gone. Certainly, the old attitude of “It’s on the floor, so we’re done” is gone, and in that case, good riddance. While that might have worked when there was only one store in town, now, no matter how small a town [...]
Filed under: business, entrepreneurs, independent retailers, retail, small business | Tagged: customer appreciation, customer relations and retention, customer service, public relations, retail | Leave a Comment »
What do Angry Birds and irate customers have in common? In the game, hungry pigs have taken the birds’ eggs. In real life, careless companies have taken customers’ time, money, and/or energy. If you’re dealing with less-than-happy shoppers, trying to see the situation from their viewpoint is helpful. Listening carefully to them is a must. And [...]
Filed under: business, entrepreneurs, independent retailers, retail, small business | Tagged: communications, crisis communications, customer relations and retention, public relations, retail | Leave a Comment »
Let’s say money’s tight. How can you bring more in? In your personal life, you’d probably think about the lottery. And as the saying goes, “If you want to win, you have to buy a ticket.” The odds aren’t high, but at least you stand a chance. But how do you bring more money into [...]
Filed under: business, entrepreneurs, independent retailers, retail, small business | Tagged: cash mobs, community involvement, customer relations and retention, retail, small business | Leave a Comment »
